Intelligent Live Chat

ArtiSol's Intelligent Live Chat solution provides your organization with yet another highly effective customer support channel.

  • We give you the freedom to communicate live with your customers 24/7 from any location where there is an internet connection.
  • Our Intelligent Live Chat solution not only communicates written dialog. We can also give your support staff the ability to gain remote screen access, share files and engage in speech.
  • We recommend using Intelligent Live Chat in conjunction with our Intelligent Assistant for maximum success. The Intelligent Assistant answers high volume inquiries and pre-qualifies complex issues, providing a seamless handover to the most relevant live support agent when necessary.
  • Our rich GUI tool allows your agents to respond much faster as the inquiry is already qualified and previous dialog is provided on hand-over, eliminating repetition.
  • Further enhancement can be gained by linking our Intelligent Live Chat tool with our Intelligent Knowledge Base. This automatically identifies the subject of the dialog and provides support agents with relevant information and suggested responses.

Statements

Our Philosophical statements
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Customer Experience Redefined
Simplicity Breeds Efficiency
Knowledge is Power
Empowering the End User
Intelligent Information
Value Innovation
Bespoke tailor made
Customer Experience Management Strategy
Exceeding your expectations
The only true differentiator
Fully Integrated
Computer Telephony Integration
Knowledge Management Strategy
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